Refund Policy

Initial consultations booked and paid for through our website are confirmed once payment is successfully processed. If you need to reschedule, please contact us at least 24 hours before your scheduled time and we will work with you to find a new time at no additional charge.

Consultation fees are refundable if you cancel at least 24 hours before your scheduled appointment. Cancellations made with less than 24 hours' notice, or missed appointments ("no-shows"), are not eligible for a refund.

Larger consulting engagements typically begin with a deposit invoice, followed by additional invoices tied to project milestones, phases, or a retainer schedule, as outlined in your written engagement agreement.

Deposits secure your place on our engagement calendar and cover the initial scoping, planning, and resource allocation work that begins immediately upon payment. For this reason, deposits are generally non-refundable once work has commenced, except where required by law or explicitly agreed to in writing by DiVnity.

Payments tied to a completed project milestone or phase are non-refundable once the associated deliverable has been provided. If you believe a deliverable does not meet the scope agreed to in your engagement agreement, please contact your consultant or our team directly so we can review and address the concern.

Monthly retainer or ongoing management fees cover the current billing period once invoiced and paid, and are non-refundable for that period. You may cancel an ongoing engagement at any time for future billing periods by providing written notice as outlined in your engagement agreement.

Approved refunds are issued to the original payment method used at checkout (Stripe or PayPal) and are typically processed within 5–10 business days. Processing times beyond this may depend on your bank or card issuer.

To request a refund or discuss a billing concern, please contact us using the information below. Include your name, organization, and the invoice or booking reference number so we can locate your payment quickly.

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. The terms of an active written engagement agreement will always take precedence over this general policy where the two differ.

For questions about billing, payments, or refunds, please contact us:

• DiVnity™ Business Consulting
• 1801 S. Extension Rd, Suite 111, Mesa, AZ 85210
• Email: [email protected]
• Phone: +1 (480) 773 8480